Return, Refund & Exchange Policy

At BlackBole, customer satisfaction is our top priority. We strive to ensure every order meets your expectations. If something isn’t right, please review our Return, Refund, and Exchange Policy below.

1. Return Policy

  • Returns are accepted within 1–3 days of receiving your order.

  • Items must be unused, unworn, and in original condition with tags and packaging intact.

  • Products that are damaged due to misuse, improper care, or normal wear and tear are not eligible.

  • Sale or clearance items are not eligible for return unless defective.

2. Refund Policy

  • Approved refunds will be processed within 5–7 business days after we receive and inspect the returned item.

  • Refunds will be made via your original payment method or through a bank/bKash transfer for COD orders.

  • Shipping charges (if applicable) are non-refundable.

3. Exchange Policy

  • Exchanges are accepted within 1–3 days of delivery.

  • Exchanges are only available for size issues and subject to stock availability.

  • An exchange fee of 200 BDT must be paid in advance before processing the request.

  • If the requested size is unavailable, you may choose a refund instead.

4. Shipping Responsibility

  • Customers are responsible for the return shipping cost unless the product is defective, damaged, or incorrectly delivered.

  • In such cases, BlackBole will cover the shipping charges.

5. How to Contact Us

📞 Phone (Support): 01805070650
💬 WhatsApp: +8801782580793

✨ Smile, wear BlackBole shoes, and be happy.